About

Help Center

Join Us

About TV Boxes

Shipping & Return Policy

1️⃣ Shipping & Delivery Information

➡️ Shipping Address Confirmation

▶ Please carefully check your shipping address, recipient's name, and contact phone number before placing your order to ensure smooth delivery.

▶ If you need to change your shipping address after placing an order, please contact our customer service within 24 hours. After this period, your order may already have entered the shipping process, and we cannot guarantee that the address can be changed successfully.

▶ Any delivery delays, returned packages, or additional charges caused by an incorrect, incomplete, or undeliverable address, or by the recipient being unreachable, will be the responsibility of the recipient.

➡️ Processing & Delivery Time

▶ After payment is completed, orders are usually processed and shipped within 1–2 business days.

▶ Packages are generally delivered within 3–7 business days, except for remote areas or special circumstances.

▶ Once your order has been shipped, we will send the tracking information by email, allowing you to check the delivery status at any time.

➡️ Shipping Methods

▶ We work with internationally recognized express carriers such as DHL, FedEx, and UPS to ensure safe and reliable delivery.

▶ We offer free worldwide shipping. The shipping method will be selected automatically based on your location to provide the fastest and most reliable delivery option available.

▶ Delivery times may be affected by customs inspections, public holidays, weather conditions, or local courier operations in certain countries or regions.

➡️ Delivery & Receiving Reminder

▶ Please keep your phone available so that the courier can contact you when necessary.

▶ When your package arrives, please check whether the outer packaging is intact before accepting the delivery.

▶ If the package is damaged, missing, or there is any delivery issue, please contact our customer service within 48 hours of receiving the package. We will assist you with the issue.

✅ Free Worldwide Shipping｜Fast Dispatch｜Tracking Available｜Safe Delivery

We are committed to providing a convenient and reliable shopping experience, so you can enjoy your entertainment with confidence.

➡️ Shipping Notes

▶ Warehouse Location: Orders are shipped from Hong Kong.

▶ All products are securely packaged to help prevent damage during transportation.

▶ No additional shipping fees will be charged beyond the order total. However, certain countries or regions may impose customs duties, clearance fees, or other import charges, which are the responsibility of the recipient.

▶ For bulk or oversized shipments, we will assist with the customs clearance process when necessary.

2️⃣ Warranty Policy

We provide official hardware warranty service for all our products. General products come with a one-year warranty, while Unblock Tech UBOX 12 comes with an 18-month official hardware warranty. The warranty period begins on the date you receive the product.

In addition, we provide lifetime free software updates, allowing you to continue receiving software upgrades and optimization services.

Warranty Process

⏩ Proof of Purchase

To request warranty service, please provide valid purchase information, such as your order number or the email address used to place the order, so that we can verify your purchase.

⏩ Problem Description

Please provide a clear description of the hardware issue. If possible, please also provide relevant photos or videos to help us identify and resolve the problem more quickly.

⏩ Hardware Defect Handling

If the product develops a hardware defect during the warranty period and the issue is confirmed to be covered by the warranty, we will provide the appropriate after-sales service.

For covered hardware defects, you will not be charged any additional fees, and you do not need to return the defective unit to us.

We are committed to providing reliable products and professional after-sales service, giving you greater peace of mind when purchasing and using our products.

3️⃣ Refund & Exchange Policy

We are committed to providing every customer with professional after-sales service. Refund, return, and exchange requests will be handled according to the specific circumstances and order information.

To protect the interests of both parties, all refund, return, and exchange requests must be confirmed with our customer service team before the item is returned. We reserve the right to approve or decline requests that do not meet our eligibility requirements.

Refund Process

▶ Submit a Request

If you would like to request a refund or exchange, please contact our customer service team first and provide your order number, email address used for the purchase, and reason for the refund or exchange.

▶ Problem Verification

If the product has a defect, damage, or other issue, please provide clear photos or videos so that we can verify the problem and provide an appropriate solution.

▶ After-Sales Resolution

Once your request has been reviewed and confirmed to meet the applicable requirements, we will arrange a refund, exchange, or other appropriate solution based on the specific circumstances.

Full Refund or Free Exchange

▶ If a product has a manufacturing defect, damage during transportation, or another issue caused by our responsibility, we will provide a full refund or free replacement after verification. The specific solution will depend on the circumstances.

▶ For hardware defects covered by the warranty, please follow our Warranty Policy to request after-sales service.

▶ Damage caused by personal reasons, improper operation, failure to follow the product instructions, unauthorized disassembly, or hardware modification may not qualify for a refund or free replacement.

Partial Refund

▶ If a returned product is missing accessories or has damage, stains, deformation, or other conditions that affect its resale value, we may issue a partial refund based on the actual condition of the returned item.

▶ Items returned without contacting customer service in advance, or items returned in a condition significantly different from normal usage, may affect the final refund amount.

Return Shipping Costs

▶ Returns caused by product issues or our responsibility:
If the return is confirmed to be due to a product defect, hardware issue, shipping damage, or another problem caused by us, we will cover the applicable return shipping costs.

▶ Returns for personal reasons:
If you wish to return a product for personal reasons, such as not liking the product, no longer needing it, ordering the wrong model, or changing your mind, the return shipping costs will be the responsibility of the customer.

Return Condition Requirements

When returning a product, please keep the product, accessories, remote control, power cable, packaging, and other included items as complete as possible.

Missing accessories, damage, or obvious signs of use may affect the refund or exchange result.

Refund Processing Time

Once a refund has been approved and processed, the refund will generally be issued to the original payment method.

The actual time for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

Return Address

▶ Please do not return any product without contacting our customer service team first.

Different product models and orders may have different return procedures. Please contact us before sending anything back. We will provide the correct return address and detailed return instructions based on your order and product model.

If you have any questions regarding our refund, return, or exchange policy, please feel free to contact our customer service team. We are always happy to assist you.

4️⃣Privacy Policy

At Smart TV Box, we prioritize your privacy and the security of your personal information. Here's how we handle your data:

We never disclose your information to third parties.

All information collected on our site is kept strictly confidential and will not be sold, rented, or shared with third parties.

Your email address is used to confirm orders and provide updates. You can opt-out of marketing emails at any time.

Credit card transactions are processed securely via SSL encryption, ensuring your card details are safe and never stored.

For any privacy concerns, please contact us.

Thank you for choosing Smart TV Box. We are here to assist you with all your shipping, warranty, and product needs!