Shipping & Return Policy
1️⃣ Shipping Information
➡️Shipping Address
▶ Once your order is confirmed, please contact our customer service within 24 hours if you need to change your shipping address. Ensure the address is correctly filled out to avoid any inconvenience.
Shipping Time
▶ Orders will be delivered within 3-7 working days. We use express services like DHL, FedEx, and UPS for fast and secure shipping. We offer Global Free Shipping and select the fastest express delivery available to your country. Please make sure your phone is ready to sign for your parcel.
➡️Shipping Instructions
▶ Warehouse Location: We ship from Hong Kong.
▶ All products are packed securely to prevent damage during transit.
▶ There are no additional shipping charges beyond your order total. However, some countries may have customs clearance fees, which are the responsibility of the recipient. We assist with customs clearance for large or major shipments.
2️⃣Warranty Policy
We offer a One-Year Warranty for all products, starting from the date you receive your TV box.
Warranty Process
⏩Proof of Purchase: Please provide valid proof of purchase to process your warranty claim(Order number or Email address).
⏩Defect Description: Provide a clear description of the defect for proper claim processing.
⏩Damaged Items: If the item is visibly damaged, provide proof of damage and the serial number (if applicable). You may need to return the product for quality inspection.
3️⃣Refund & Exchange Policy
Refund Process
▶ We strive to resolve customer issues promptly and reserve the right to accept or refuse any refund or exchange requests that do not meet our eligibility guidelines.
Full Refunds
▶ Full refunds are available for faulty or damaged products caused by our fault. Non-fault related damages are not eligible for refunds.
Partial Refunds
▶ If items are returned with missing parts or in damaged condition, we may offer a partial refund. Products returned without prior notification or in poor condition (damaged, defiled, or deformed) will only qualify for partial refunds.
Shipping Costs for Returns
▶ The return shipping costs must be borne by the buyer.
Return Address
▶ Please contact customer service for the correct return address, as the return process may vary by model. Some models like SviCloud and DIGIBOX may not require returns in certain cases.
4️⃣Privacy Policy
At Smart TV Box, we prioritize your privacy and the security of your personal information. Here's how we handle your data:
We never disclose your information to third parties.
All information collected on our site is kept strictly confidential and will not be sold, rented, or shared with third parties.
Your email address is used to confirm orders and provide updates. You can opt-out of marketing emails at any time.
Credit card transactions are processed securely via SSL encryption, ensuring your card details are safe and never stored.
For any privacy concerns, please contact us.
Thank you for choosing Smart TV Box. We are here to assist you with all your shipping, warranty, and product needs!
