Quality Warranty
At SmartTVBox, we only work with trusted TV box brands such as EVPAD, Unblock Tech, SviCloud, DIGIBOX, and GetMax.
Every product sold on our website is 100% genuine and backed by a clear, transparent warranty policy—so you can buy with confidence.
✅ 1-Year Official Hardware Warranty
All TV boxes purchased from our website include a One-Year Hardware Warranty, starting from the date you receive your product.
➡️Covers manufacturing defects and hardware failures
➡️Applies to all supported brands
➡️Warranty service includes repair or replacement, depending on brand policy
⚠️ Software services, apps, and system updates are provided by the brand and are not considered hardware defects.
What the Warranty Covers
➡️ Power failure or boot issues caused by hardware defects
➡️ Factory-related malfunctions
➡️ Device not functioning under normal use
⚠️What Is NOT Covered
The warranty does not cover damage caused by non-manufacturing factors, including but not limited to:
▶ Loss, theft, fire, liquid, or moisture damage
▶ Drops, impacts, dents, or crushing
▶ Improper use or misuse
▶ Unauthorized disassembly, repair, or modification
▶ Installing unofficial firmware or third-party software
✨30-Day Free Return & Exchange Policy
We offer a 30-Day Free Return or Exchange if the product:
➡️Is unused
➡️Does not affect resale
➡️Is returned in original condition and packaging
Refund Rules
➡️Full refund: For faulty or damaged products caused by our responsibility
➡️Partial refund: For missing parts, damaged packaging, or improper returns
Return shipping costs are the responsibility of the buyer.
How to Request Warranty Service
Please contact our customer service and provide:
➡️Proof of purchase(Order number or email used to place the order)
➡️Product model / item code
➡️MAC address & serial number
➡️Clear photos or videos showing the issue
⚠️ Important:
We only provide warranty service for products purchased from our official website. Devices bought from unauthorized sellers are not covered.
⚠️ Important Notice – Buy from Authorized Sellers
Many customers experience problems after purchasing TV boxes from unofficial sellers, including:
➡️Locked or restricted devices
➡️No after-sales support
➡️Devices becoming unusable after system updates
Buying from SmartTVBox guarantees:
✅ Genuine products
✅ Official warranty coverage
✅ Reliable after-sales support
✅ Peace of mind
✨Our Promise
We stand behind every TV box we sell.
Quality products. Official warranty. Honest service.
Contact Us
If you have questions about setup, compatibility, or choosing the right TV box:
