Payment & Privacy Policy
At Smart TV Box, we take your privacy and the security of your personal information seriously. Below is a detailed explanation of how we handle your data and process payments:
▶ Privacy Policy
Your Privacy is Our Priority
➡️We never disclose your personal information to third parties.
➡️All information collected on our site is kept strictly confidential and will not be sold, rented, or shared with any external entities.
➡️Your email address is used solely for order confirmations and updates. You can opt-out of marketing emails at any time.
➡️Credit card transactions are securely processed via SSL encryption, ensuring your card details are protected and never stored on our system.
➡️For any privacy concerns, feel free to contact our customer support team.
▶ Accepted Payment Methods
Smart TV Box offers a variety of secure payment methods to make your shopping experience convenient and safe. Different countries may have different payment options available. You will be able to view and choose your payment method when completing your order.
1. Credit / Debit Cards
✔️We accept Visa, MasterCard, American Express, and JCB cards.
✔️All credit card payments on our website are 100% safe and secure. After completing your payment, you will receive an order confirmation email along with the bank transaction details. Please pay with confidence.
⚠️Note: An additional 2%-4% handling fee may be applied to international credit card transactions. This fee is charged by your bank, not by Smart TV Box. Please contact your bank for more details.
2. AliPay & WeChat Pay
✅You can pay with AliPay or WeChat Pay through your mobile phone. Simply choose this option during checkout, scan the provided QR code, and make the payment directly. Once payment is received, we will process your order immediately.
3. Payment Notes
✔️If you encounter errors like "Verification Failed," "Fraud suspicion," or "Payment Declined," please contact your bank to authorize the transaction and then try again.
✔️You may use another card if you have one available. We recommend using JCB or American Express cards.
⚠️Important: Our system only supports a maximum of 3 payments per 24 hours, even with different cards. To avoid payment issues, ensure you verify your card number, 3-digit security code, and expiration date before submitting your payment.
✔️If your JCB or American Express payment fails due to "Fraud suspicion" or "Insufficient funds," please call your card issuer to authorize the transaction. Alternatively, you can let us know the issue has been resolved, and we will notify the bank to proceed with your payment.
▶ Payment Privacy
How We Use Your Personal Information:
We use your personal information to operate, provide, develop, and improve our products and services. This includes:
✅Processing orders and deliveries: We use your data to handle orders, deliver products, process payments, and communicate with you regarding your order, products, services, and promotions.
✅Personalized recommendations: We use your information to recommend products and services that may interest you, based on your preferences.
✅Communication: We may contact you through different channels (e.g., phone, email, or chat) to provide updates and assistance regarding our services.
▶ Does Smart TV Box Share Your Personal Information?
We do not sell or share your personal information with third parties. Your data is used solely for our business purposes and to enhance your experience with Smart TV Box.
▶ How Secure Is My Information?
✔️We design our systems with your privacy and security in mind.
✔️Encryption protocols and software protect your data during transmission.
✔️We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card information.
✔️We maintain physical, electronic, and procedural safeguards to protect your personal information during collection, storage, and disclosure.
✔️To ensure your security, we may ask to verify your identity before sharing your personal data.
✔️Our devices are equipped with security features to prevent unauthorized access and data loss. You can adjust these settings based on your needs.
✔️We recommend using a unique password for your Smart TV Box account and logging off when using shared computers.
▶ Contact Us
If you have any questions or concerns regarding your payment or privacy, please don’t hesitate to contact us. We're here to help!
